The Voice of Our Customers

“"Extraordinary" is the right word to place in your survey because, in my experience, too often a service provider does not do what they say they will do. As for Hansen Bros., I received a prompt and courteous response to my online inquiry, and Zach and Tony got the job done in a courteous and professional manner. Thank you!”

“Ronald, Hung, and Carlos P helped me navigate my relocation from the origin side of things and they did great job. Ronald lead his crew with expertise and care. He was extremely professional even with a hiccup in the job order where they didn’t mention his crew would be packing. Hung and Carlos were also hard workers trying to make up for the time lost. Hansen bros made the initial hiccup right by sending more people after speaking with my company’s move coordinator to help make this job happen on time before I had to travel cross country.”

“Thank you to Pete and the two hardworking folks from the moving crew (I am so sorry to have missed their names in the frantic moments of making sure everything had been packed) who helped my daughter move to her new apartment in Mill Creek. Everything arrived in good order, and the various items which had to be disassembled for the move were reassembled very satisfactorily! Your company was totally professional from beginning to end, and if we ever have to move again, please know that we will contact you again! Many thanks and with much gratitude! Marissa”

“We received timely responses from Nicole. Move day was executed flawlessly with packers (Luanne and Deysi) and moving guys. They were able to reduce a very stressful situation by their professionalism. Thanks to the entire team. PS We noticed after the guys left that bed foot pads were missing, called the office and within the hour, the pads were delivered and installed. It's the little details that count!”

“Art , Ronald, and Christopher were fast and careful with our items. We appreciated they kept the move areas cleaned up. Job was completed above you expectations.”

“Professional, careful and on time. We were pleased. Nice guys!”

“Brad arranged the move very efficiently. The team was there on time and helped me load a Uhaul that I took to Canada, as well as moved the goods I am storing into your storage area. Overall the experience was very good. The team at our home did a very good job. - Russ”

“Fantastic experience with Hansen Brothers! We had a storage pod that needed to be moved from Seattle to DC. Pete handled everything for us! He set the transit up, found someone in dc that would accept the freight and communicated every step of the way. From the time I called to set up to the time I was moving my stuff dd out of the pod was about a week and a half. Great experience!”

“Eduardo, Jorge, and Carlos showed up at 9am, right on time. All were very pleasant, introducing themselves by name on arrival. Eduardo was in charge of details and paperwork. All 3 set to the task of securing all furnishings against damage, cataloging every item they wrapped and all of those we pre-packed. They worked with relentless energy and strength until all was loaded into the truck! This was a difficult move in that our house was 3-storied. We couldn't have asked for a more proficient team. Also, we had an irate neighbor who wanted the truck moved mid-process, so she could leave. It was our error, as we believed her to be in Phoenix. Though she was hostile and threatening them, they politely took up the ramp, backed up, and she left. Great training they must have had to so politely react. She was definitely " in their faces!" Good job, guys, all the way round.”

“Talked with Dave over the phone as I have been planning this move remotely! He was great and made the process very easy! I was not there yesterday when the actual move took place. But I do know they arrived on time and there were no hiccups!!! Things went smoothly! Very easy!”

“The team at Hansen Brothers Moving and Storage are exceptional - consistently helpful, friendly, careful, and attentive to our needs. I highly recommend them.”

“Excellent process from start to midpoint.”