The Voice of Our Customers

“The dispatcher John, I believe, was especially helpful. We needed to change the date and start a little later and he made it happen._x000D_The crew did really well, particularly Dallas, the leader. His partner twisted his ankle and Dallas was able to get some backup help and made it seem like no problem. Andrew, Kevin and Brian (Salt) really hustled. There were a couple difficult pieces, but they got it done and everything was placed carefully and where we wanted. It was a relief! Now all we need to do is unpack._x000D_Thanks again for doing a great job.”

“Josh, Corey, Eric, Rick & Scott made a stressful weekend much less so. They unpacked so quickly! And were all friendly to me, my children and my dog.”

“Your onsite crews were amazing. Communication from sales office was not. We did not get notified when crew would arrive, had to call that morning. Crew was not notified of steep driveway and need for smaller truck, so had to go back to office for different one. We specifically discussed this issue with your sales person. Also sales person did not discuss all the paperwork we would need to sign morning of and how that process worked. Again, your onsite crews were great, but office/sales communication to crew and customer is not.”

“First off your crew had the audacity to be cheerful and smiling and courteous at 9 am. Then after getting everything in the truck, they packaged up and stole the leftover free wine. Oh and the little safe move fiasco... they dented the threshold to get the thing out of our house and again felt the need to apologize profusely. It weighed just a bit over our estimates as we thought we had a lesser version of the Fort Knox, my bad. Then we get over to Chelan and again the guys show up bright and bushy tailed, I don't do mornings! I wish I could remember all their names to shame them every single one of them... Brenden our sales guy was just exemplary and honest... I can't come up with a smart ass comment about him. Zach, Brian, _x000D_Andrew and Ray were all just a bunch of flakey over achievers bent on making this move as stress free as possible. Of course I would recommend your company to anyone that will listen to me and my smart ass opinion! Thank you to every single one of you....”

“Terrific experience under stressful conditions made more challenging due to snow. Our move was handled in several phases due to our schedule and logistics. Each team was fantastic. Couldn't be more pleased with the service. Thank you!”

“Wonderful and good workers!”

“From start to finish - I couldn't be more happy with every employee I interacted with from Hansen Bros. I felt very much taken care of during a stressful time. Thank you so much for providing such excellent customer service and a job well done!”

“It was the most stress-free move we have ever had. We will never try to move again without hiring the professionals!”

“We had a few days delay because of the unusual large amount of snow. John was great about communication with what next steps were. It was frustrating to us, but we completely understood the circumstance. John was as helpful as Mother Nature allowed, but we were finally successful. When they finally arrived to work, they were all very courteous and careful with Moms things. I felt good that they were handling the situation. They moved quickly and efficiently and delivered in record time. I just finished unpacking and everything was safe from any breakage. Thanks to John, Daniel and Chris for a great job!!”

“Your service was great! Zach, John F and Ray were awesome, so careful with the furniture and very nice and friendly. They worked hard and were very efficient!”

“We were referred by Homeowners Club!”

“From my initial conversation with Brad, the salesperson, to the first day the guys showed up to pack to the second day when it was snowing and they could not complete the move (they brought in as much as they could) to yesterday when they were able to finally complete my move, it was a great experience. Now I'm unpacking and see how carefully they packed everything (wasn't really watching them pack). Kudos to Rico and Jeff and the other two, whose names I didn't get. Thanks for everything!!!”